Every reseller tool, explained exactly where you need it.

Register once, await approval, sign the current Refund Policy, complete the White Label Wizard, fund the wallet, create a customer and place the first order.

Registration is device and identity controlled. The live approval and first-login prompts determine which setup step is required next.

Open Accreditation to issue or retrieve the official PDF, select a supported language, create a tender pack, or follow the QR verification link.

Letters expire after 12 months, renewal opens 30 days before expiry, and reseller downloads are limited to two per calendar month unless Admin records a quota reset.

Use the top navigation groups for Wallet, Products, Orders, Insights, Users, White Label and System; use this helper from any page to jump directly to its guide.

Some entries are conditional, including the White Label Wizard, Check-In campaigns, raffle counts and Elite-only offers.

Start each session on the Dashboard, check the wallet and renewal HUDs, then use quick actions or current campaign cards to enter the relevant workflow.

Campaign cards are eligibility and date controlled. The completed launch-path card is hidden once all onboarding milestones are complete.

Elite is awarded automatically at 31 or more active services with a non-negative wallet, or may be granted manually by OpenWeb Admin.

Elite-only products and campaign entries remain hidden from profiles that do not currently qualify or have an Admin override.

Use Wallet Overview for the balance and transaction ledger, then open the renewal drilldown or Payment Trace when a total needs explaining.

The authoritative renewal total is recalculated from period-eligible services; a stale stored wallet field must never override it.

Enter the wallet amount, review the live fee and OWP preview, choose a new or valid saved PayFast card, and complete provider checkout once.

The wallet is credited only after verified payment confirmation. Earn one whole OWP for every complete R5 topped up; fees, orders and renewals do not earn OWP.

Choose the automation settings and a healthy saved PayFast method; the wallet is always consumed before any eligible card shortfall.

A failed, removed or expired token cannot be used. Never repeat a charge while a provider confirmation is still pending.

Inspect the validation status, nickname or default a healthy card, and remove methods that should no longer be used.

OpenWeb stores the provider token and masked card context, never the full card number. Failed methods are excluded from automated charging.

Open Payment Trace from the wallet when a payment result is unclear and compare the timeline before retrying checkout.

A browser success page is not proof of wallet settlement; verified provider confirmation and the completed transaction are authoritative.

Open the renewal line-item drilldown to see every recurring service and annual domain that is due in the selected period.

Blank SIMs cost R0 to hold. Billing may take the wallet negative and suspend services; recovery requires the wallet to return to at least R0.00.

Enter accurate customer identity, email, phone and access details before starting a service order.

Use a unique email and verify ownership before assigning services; customer data drives portal access and notifications.

Find the customer from the complete list, open their services, or start an enduser simulation for support diagnosis.

Always leave simulation through the return action. Do not share the reseller owner login with an enduser.

Run the deletion preview first, confirm the ownership effects, and use Recently Deleted when an eligible snapshot must be restored.

Deletion reassigns linked operational records according to the integrity workflow; it is not a blind cascade delete.

Create or update staff identities and permissions from Panel Admins; signed-in users can change their own password without supplying the old one.

Use delegated accounts instead of sharing the reseller owner password. Remove access when a staff role ends.

Use Profile for company and contact data, and Change Password for a new private password with confirmation.

Password changes apply to the authenticated identity and are blocked during unsafe impersonation or simulation contexts.

Open Products > Buy VPN. Compare Protector R99, Shield R179 and Shield Armor+ R279 before your reseller discount. Review the monthly price and initial charge, or select a 250-OWP, 30-day Shield grant. If capacity is needed, your submitted checkout opens a live preparation page while the system creates an account. Payment completes only after active-account and login verification; expired quotes require a fresh review. VPN Manager then shows your masked login and white-label app downloads.

A master has four connection slots: Protector and Shield use one, Armor+ uses two. New accounts may assign users immediately after verification; admin applies country/priority settings separately afterward. Zero live connections is not an empty account. Cleanup protects active, suspended ongoing and reserved users. Only tracked empty or fully ended cohorts may be removed, with provider absence proof and retained history; unknown writes are never blindly repeated.

Choose a category and available product, review reseller pricing and due-now charges, select the customer and required SIM or delivery option, then submit once.

Cloud and standalone hardware use separate workflows. Sold-out or inactive products cannot be ordered, while historical services remain intact.

Open Products > National Fibre Coverage Map, select the property pin and find packages below the map. Filter Consumer or Business plans, then choose a package to enter the existing checkout. Live OpenServe takes priority; otherwise matching networks appear cheapest first. OpenWeb Network Fibre has a documented 1:1 contention ratio through 4 September 2027. Review the separate deposit, discounted monthly price and optional R999 IPv4 bundle before confirming payment.

Planned coverage does not qualify. Checks expire after 30 minutes. OpenServe Consumer holds R500, other monthly networks R1500 and Business R0. After six months with month six paid, R500 is eligible for release. Cancellation holds the remaining deposit until explicit admin approval. Vuma Reach voucher products need separate confirmation and cannot be bought here.

Use the estimator and comparison controls in the Telkom catalogue, select plans, then create a shareable link or branded PDF from the shortlist workspace.

Recommendations are guidance, not a usage guarantee. Pricing is frozen into the saved quotation while live order availability is checked again at checkout.

Use the Price List for a consolidated reference, then enter Buy New Service for current stock, discount and checkout calculations.

The live checkout overrides old exports because provider stock, campaigns and pro-rata values can change.

Choose the applicable product or service and save the client-facing amount used in enduser presentation and margin reporting.

Changing an enduser price does not change OpenWeb cost, wallet deductions or provider billing.

Open Products > Client Quotations. Complete white-label onboarding, upload a PNG/JPG logo and save your company/contact details first. Add the client's details, search the catalogue and choose products. Saved enduser prices or category markups are reused; otherwise enter a selling price or percentage markup on your discounted cost. Review the quotation, download the PDF or explicitly email it to the client.

Markup means cost plus a percentage, not gross profit margin. Sales prices are final ZAR amounts; no additional VAT is calculated. Monthly and once-off totals are separate. Deposits, activation/pro-rata, delivery and annual domain fees are excluded unless stated in notes. This creates no order or wallet debit. The branded email uses your company name and profile email as Reply-To, without CC/BCC. Saved PDFs retain their original prices and branding.

Open the correct network bucket, order an available pack, and allocate only SIMs that are not linked to another order or service.

MTN Mobile and MTN Fixed SIMs are different. Holding unused SIMs costs R0 per month, but purchase and courier charges remain once-off.

Start from the eligible Active Service, select the replacement context, review the live fee and submit the request for Admin provisioning.

The new serial format is digits-only with no fixed length. MTN Mobile swaps may also receive a new account username during provisioning.

Use Network Change on the Telkom service, choose the MTN Mobile plan, enter complete white-label delivery details and approve the price-difference review.

The feature is off by default. Shipping shows R249 struck out and R0 charged; cheaper target plans receive no credit, and the wallet charge occurs only when Admin completes the change.

Select the hardware, enter complete delivery and contact details, choose the payment method and review the once-off amount before checkout.

Hardware stays in fulfilment until Admin records dispatch and a waybill. A router bundled with an eligible package may have a different price and separate warehouse delivery.

Choose Compute, Object Storage or PostgreSQL, filter OS and provider, select a plan and hourly/monthly/annual term, then review the first charge. Provision saves a trackable background request immediately.

Cloud bills independently from Monthly Renewal. At least R20 and enough for the first charge are required. Provider stock refreshes every five minutes; provisioning can take approximately 30 minutes. Do not repeat an uncertain request.

Keep the live status modal open during deployment, then use Your Cloud Services for connection details, application access and provider-backed actions.

Actions remain disabled until provider state is active. Console must use the current provider URL and may open in a separate secured window.

Open Destroy, review provider preflight, confirm permanent data loss, then follow the cleanup result in Recently Destroyed.

Destroy is irreversible and monthly unused time is not refunded. A missing provider record follows stale-record cleanup rather than month-end cancellation.

Open Products > Transaction Log. Choose Account activity or Cash wallet, search your complete history, and select 10, 20 or 50 entries per page. Combine words or use quoted phrases; reward and quotation synonyms are supported. All time is the default; date ranges narrow the search.

Entries use plain-English descriptions while original audit evidence stays unchanged. Technical secrets are protected. The log is evidence, not an action queue; use the relevant operational page to correct a workflow.

Search by order or customer, open the order detail and verify its exact SKU and submitted options before creating a repeat request.

Do not infer payment from a status label alone; inspect payment evidence and never clone an order unless a true repeat is intended.

Open Orders > Telkom Activation Tracking. Search your order, SIM or MSISDN, inspect each milestone, courier evidence and the next provider check, or download the confirmation evidence.

Estimated activation is usually 5-10 minutes after payment and SIM allocation, not checkout. Checks repeat every five minutes; delays and admin voucher review can take longer. Activation does not mean a courier delivery. Historical manual orders and upgrades are not counted in automation analytics.

Open the invoice list, select the required record and download its PDF for the relevant order, top-up or billing period.

If a line-item and stored total differ, stop and contact support; an invalid invoice must not be treated as authoritative.

Choose the date range and download or review the statement when a period view is more useful than one invoice.

Statements summarize ledger activity; provider fulfilment and service status still belong in Order History and Active Services.

Start cancellation from Active Services, review the quoted effective date and any product-specific fee, then track the accepted request here.

Normal cancellations end after the next calendar month unless the reseller profile has current-month permission. Cloud uses immediate Destroy; OpenServe has six-month term choices.

Search by service, customer, username, SIM, MSISDN, domain, provider ID or IP; combine family and problem filters, compact mode and export tools.

Filters and search are server-backed. Category comes from product/provider identity, never from text such as a .cloud domain suffix.

Open Usage Stats on an MTN Mobile service to view total GB, active connections, three-month history, MSISDN, account type and authoritative SIM serial.

Static IP displays the current connection IP and can change between sessions. Missing provider snapshots should be refreshed through the supported action, not repeated page searching.

Select Top Up on the eligible Active Service, choose an available duration or GB amount, pay, and wait for Admin fulfilment where required.

Activation is not instant. Time-based and volume topups expire under their displayed rules and are removed from Active Services after the retention period.

Open the service action and compare your actual monthly fee with the new discounted price. Existing Telkom Saver services can select available Telkom data plans across categories: higher cost is an upgrade, lower cost a downgrade. Review the monthly difference and once-off R199 upgrade or R49 downgrade fee before submitting to Pending Orders.

Sold-out and inactive targets remain unavailable. Same-price switches cost R199 once off and require a better-value explanation and admin confirmation; monthly pricing stays unchanged. MTN Mobile upgrades are scheduled for the first of the next month. Retired Microsoft 365 services cannot upgrade or downgrade.

Choose your hosting package, tick Use my own domain and enter the exact domain including TLD. Checkout charges hosting only and does not register or transfer the domain. At your current provider, use the nameservers in your hosting welcome details, normally pns1.readarr.org and pns2.readarr.org. Alternatively, keep your DNS provider and ask Support for the correct hosting records.

Keep paying domain renewals at the current provider. Confirm existing MX, TXT and other records before changing nameservers, especially if email stays elsewhere. Changing DNS does not move website files or mailboxes. Do not request a transfer code or unlock your domain.

Open Products > Buy Hosting, directly below Buy New Service. Choose a cPanel hosting package. Tick Use my own domain and enter its full name for hosting-only checkout, or leave it unchecked to search a new domain and review availability and any free-domain benefit. Confirm the exact pro-rata and extras. The same page offers three self-managed VPS plans with fixed monthly prices or 10% off annual prepayment; these bill separately from ordinary monthly renewals.

Standard hosting includes a first-year .co.za/.org.za or an international domain costing OpenWeb at most R60 before markup. Reseller Hosting has its separate R300 allowance. All annual renewals are payable in the calendar month before expiry, even when registration was free. New hosting uses cpanel5 and pns1.readarr.org / pns2.readarr.org.

Use Package & User Manager from Reseller Hosting to manage owned WHM packages and client accounts. Client cPanel sign-on has a separate launch page with a return route to your WHM admin. Standard hosting retains its separate cPanel login.

Passwords are masked by default. If server placement changed, wait for or request a hosting sync before relying on an old URL.

Open the domain service, review provider versus requested nameservers, run DNS checks, then submit a supported nameserver change or annual renewal.

Personal nameservers require provider glue records. A pending change is not complete until provider read-back agrees; domains renew yearly, not monthly.

Save accurate company and support fields, upload approved branding and test the configured enduser host after changes.

The reseller remains responsible for the support identity shown to endusers. A wildcard DNS record alone does not prove a tenant subdomain is configured.

Finish each wizard step in order and use the final panel link to verify the branded enduser login.

The Setup Required menu entry disappears after completion; incomplete or overdue setup can restrict access to unrelated reseller pages.

Endusers sign in through the reseller's configured fastinternet.cc host; reseller staff can use safe simulation from Manage Customers to reproduce that view.

Endusers never receive reseller wallet, margin, OWP, customer-list or API-token access.

Check available and lifetime points, select a reward, confirm its OWP or wallet cost, and follow Pending Orders or Active Services for fulfilment.

Gemini rewards auto-fulfil from available gift stock; otherwise they wait in request order for new stock. YouTube and cash-credit rewards require Admin processing. Rejections return the reserved payment.

Verify your registered mobile by email if needed, enter an Ethereum ERC-20 address and OWP amount, then confirm the SMS code. Review the request and eventual Ethereum proof in withdrawal history.

Requests and payouts are unavailable on South African weekends and public holidays. Admin review is manual; a submitted transaction ID is not confirmed until its PEPE transfer has 12 Ethereum confirmations.

Qualify for Day 1 under the live campaign rule, claim daily in South African time, and follow the displayed milestone, wheel and special-reward schedule.

R100 is required only when starting or restarting. One missed day has the displayed recovery value; two missed days reset the streak. New runs replace Day-20 Netflix with a cash wheel: R10 at 99%, or R30/R50/R80/R100 at 0.25% each. Existing run promises and earned Netflix remain protected. Cash is credited once with a wallet receipt, not extra OWP.

Open the Leaderboard from Orders or Check-In and save the available privacy and reminder preferences.

Leaderboard visibility follows the active campaign and privacy setting; it does not change reward eligibility or audit history.

Open Raffle to inspect every ticket and retain the number for the independently administered draw.

Tickets are evidence-linked and cannot be manually duplicated by refreshing or repeating a completed claim.

Choose the available allocation or conversion, verify the recipient details and confirm whether the offering is once-off or recurring.

Recurring Voyager services join monthly renewal billing; once-off transactions do not.

Use the period controls and product/customer breakdowns to identify profitable growth and pricing gaps.

Profit views depend on accurate enduser prices and completed transaction data; they do not replace financial statements.

Work the shortfall and service-risk list before the payment deadline, using the line-item drilldown and Top Up link where needed.

The risk total must match every other renewal display because all views use the same calculator.

Select a customer, inspect the available signals and save reseller-owned notes or status where offered.

Treat insights as decision support; verify provider and wallet facts in Active Services and Wallet before acting.

Review the affected service, provider context and suggested next action, then open Active Services for the live control or evidence.

A warning is not automatically a provider outage; confirm status, credentials and sync timestamps first.

Enable alerts, choose the supported threshold and destination preferences, then save the configuration.

Alerts depend on a valid mobile.is.co.za identity and fresh provider usage snapshots; they are advisory and may lag provider reporting.

Filter the communication records, inspect delivery state and resend only when the original message is eligible.

A queued record is not the same as provider delivery. Respect the currently configured channel and do not duplicate successful notices.

Choose the active service, verify every credential and contact detail, then download or email the pack.

Do not send a pack while credentials or provider state are incomplete; regenerate after material service-detail changes.

Match the conversion event, route, timestamp and available identifiers to the customer action being tested.

A browser event alone does not prove downstream ad-platform acceptance; use the displayed server/provider evidence where available.

Read the endpoint contract, create a scoped token, test against owned reseller data, and download a fresh SDK archive whenever its version changes.

API access remains reseller-scoped. Never embed bearer tokens in browser code, public repositories, screenshots or support messages.

Create the token, copy it at issuance, store it in a secret manager and review last-use information regularly.

The full token is not recoverable later. Revoke it immediately when exposed or no longer owned by an active integration.

Open Unlock Discounts to review your monthly spend tier, next threshold and any admin-set discount override. Tier access has no subscription fee.

Discounts apply only where the product workflow says they apply; do not discount an already reseller-priced service twice.

Use a service, order or wallet Support link, attach a safe PDF or image, and watch the dashboard for status changes or outage notices.

Never place passwords, API tokens or full card details in tickets or screenshots.

Choose the relevant reseller training video, then return to the exact page and use the Helper Widget for current written rules.

Older videos can outlive a UI release; the live panel and the current version badge in /docs remain authoritative.

Open Legal Documents, read the current policy version and complete the signed acknowledgement when prompted.

An unsigned or outdated required policy can block unrelated reseller actions until accepted.

Press Alt+H or select Help, search by task or product, and open a result; guidance opens in a new browser tab at the exact feature explanation.

The helper never submits forms or changes data. Use the version badge and reviewed date to confirm the guidance matches the live release.

Check the glossary when a status, amount or service family could be interpreted in more than one way.

Live checkout and provider state remain authoritative for variable prices, stock and campaigns; fixed integrity rules still apply.